Before Arrival
If you need a refund on your rental package, or to make a change to your reservation and you placed it directly through our call center Steamboat Central Reservations, please contact them directly at 877-237-2628. If you booked your reservation through our online store, Resort Group or through one of our shops directly, please call 970-871-5352 to speak with a representative. Please have your credit card and reservation number ready.

After Arrival
If you have already checked in and have your rental equipment in your possession, and are seeking a refund for unused days, please return all equipment to the shop that you rented from and see a rental cashier on site. Refunds will not be processed for unused days of fulfilled rental packages via phone and must be completed in person before you leave Steamboat.